Baggage

Lost or Damaged Baggage

Damage, delayed and loss of baggage should be reported to Malawian Airlines representative at the airport of your destination immediately after the arrival of your flight and before leaving the baggage claim area to secure a file reference number.

Malawi Airlines shall not be liable for destruction, loss or damage of baggage caused by:-

- Defects in the material of baggage itself or aging after use;

- Minor dents, cuts, scratches, scuffs, dents, dirt and stains;

- Protruding parts such as cover/straps/hooks/belts & lock;

- Damage due to over-packing or inadequate packing of baggage;

- Damage or pilferage resulting from random search of security or other safety inspections of each country.

Follow up on Baggage Claims

Malawi Airlines sincerely regrets the delay in tracing your baggage. Every effort will be made to locate and restore your bag. The total allowed tracing period is 25 days from the date of incident. During this time the automated tracing system will match the profile created for your bag with similar type of bags that remain unclaimed at various other airports all around the world.

Great emphasis is given to correct Tag Details, Address on the missing bag, and Brand Information of the Bag, Color and Type of bag, and Content of the Bag. It is mandatory that information enclosed in the profile is correct to the best of your knowledge.

Contact local Malawi Airlines Offices on an e-mail info@malawian-airlines.com with three letter IATA code of your destination airport where Malawian Airlines operate.

It is our sincere belief that positive Identification of your bag will be made during this time.

For lack of local contact or incase of unreasonable delays on your claim please contact: customerrelations@malawian-airlines.com