Damage, delayed and loss of baggage should be reported to Malawi Airlines representative at the airport of your destination immediately after the arrival of your flight and before leaving the baggage claim area to secure a file reference number.

Malawi Airlines shall not be liable for:

- Defects in the material of baggage itself or aging after use;

- Minor dents, cuts, scratches, scuffs, dents, dirt and stains;

- Damage caused by protruding parts such as wheels, retractable handles, covers/straps/hooks/belts & locks;

- Damage due to over-packing or inadequate packing of baggage;

- Ordinary wear and tear

Further;

- Unless contradictory with the Warsaw Convention or the Montreal Convention (as applicable), we shall not be liable for damage to an item stored in unlocked or unsecured baggage.

- We shall also not be responsible for cosmetic and/or superficial damage to baggage caused by the regular severities of air travel.

Follow up on Baggage Claims

Malawi Airlines sincerely regrets the delay in tracing your baggage. Every effort will be made to locate and restore your bag. The total allowed tracing period is 25 days from the incident date. During this time the automated tracing system will match the profile created for your bag with similar types of bags that remain unclaimed at various other airports all around the world.

Great emphasis is given to correct tag details, the address on the missing bag, and brand Information of the bag, color and type of bag, and contents of the bag. The information enclosed in the profile must be correct to the best of your knowledge.

Contact local Malawi Airlines Offices through info@malawian-airlines.com with the three-letter IATA code of your destination airport where Malawian Airlines operates.

It is our sincere belief that Identification of your bag will be made during this time.

For lack of local contact or in case of unreasonable delays on your claim please contact: customerrelations@malawian-airlines.com

Baggage Liability Limitations

Liability for loss or damage to baggage is limited unless a higher value is declared in advance when checking in the baggage and additional charges are paid. The Carrier would be liable for damage sustained in case of destruction of, or loss of or damage to checked baggage upon condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the checked baggage was in the charge of the Carrier. However, the Carrier is not liable to the extent that the damage resulted from the inherent defect, quality or vice of the baggage.

For all baggage claim settlements for missing, pilfered or damaged, the Warsaw Convention may apply within the liability limits of 17 SDR (approximately USD 20) per kilogram for checked-in baggage and 332 SDR (approximately USD 400) for unchecked or hand luggage. For unchecked Baggage allowed on board, the carrier shall only be held liable in the event of a proven fault by the Carrier, its servants or agents.

Malawi Airlines shall not be liable for normal wear and tear such as scratches and dents. And also not liable for the loss of Jewelry, valuable items, money, cameras, phones, laptops and negotiable documents contained in checked-in baggage.